Lucy Rose Hewitt

Activity: Hosting a visitorHosting an Academic VisitorResearch


Summary of the talk:
Robotic process automation (RPA) can, and should, be leveraged as a force for good across the global healthcare industry and public sector. The COVID-19 pandemic highlighted the need for evolution and acceleration through digital transformation to expediate organisational recovery. The private sector is already ahead of the game, with some organisations boasting tens of thousands of live automations.
So, what does that mean for organisations like the NHS, healthcare workers, and patients?
Future-proofing the NHS and global healthcare systems through implementation of cornerstone digital tools like RPA will deliver efficiencies, provide opportunities for economies of scale, and enable higher productivity: current NHS forecasts predict that over 1 million hours of time could be repurposed by 2023. RPA will also support global sustainability and environmental, social and governance (ESG) agendas, helping to balance inequalities and improve employee well-being.
With data-heavy tasks automated across healthcare, the impact on data quality, speed, and consequent analytics will result in more accurate resource forecasting, clearer decision making, improved clinical outcomes, and overall better experience for both patients and staff.
For digital transformation to succeed, organisations must lead the change through proactive communication, partnership, and collaboration. This must be supported by alignment with governmental policies and plans, following a strategic vision. We can learn from existing RPA programmes, develop recommendations, and course-correct future projects to release maximum benefit with improve efficiency and speed of transformation across the public sector.
Period26 Oct 2021
Visiting fromNHS Northamptonshire (United Kingdom)
Degree of RecognitionInternational