The International Hospitality Industry: From Guest Experience and Personal Touch to Artificial Intelligence and Service Automation

Naumov, N. (Speaker)

Activity: Academic Talks or PresentationsInvited talkTeaching

Period26 Apr 2018
Held atSatakunta University of Applied Sciences, Finland
Degree of RecognitionInternational

Keywords

  • hospitality management
  • service quality
  • guest experience
  • innovation
  • technology
  • robots
  • artificial intelligence