The International Hospitality Industry: From Guest Experience and Personal Touch to Artificial Intelligence and Service Automation

Naumov, N. (Speaker)

Events, Tourism & Hospitality

Activity: Academic Talks or Presentations › Invited talk › Teaching

Period	26 Apr 2018
Held at	Satakunta University of Applied Sciences, Finland
Degree of Recognition	International

Keywords

hospitality management
service quality
guest experience
innovation
technology
robots
artificial intelligence

Documents & Links

Naumov_Nick_2018_The_International_Hospitality_Industry_From_Guest_Experience_and_Personal_Touch_to_Artificial_Intelligence
File: application/pdf, 2.23 MB
Type: Text