The International Hospitality Industry in the 21st Century: From customer service to guest experience

Naumov, N. (Speaker)

Activity: Academic Talks or PresentationsInvited talkResearch

Description

Keynote Speech of 6th International Social Sciences and Business Reseach Conferenre, 29 Aug – 01 Sep 2018, Katholieke Universiteit Leuven, Belgium.
Period30 Aug 2018
Held at6th International Social Sciences and Business Reseach Conferenre
Event typeConference
LocationLeuven, Belgium
Degree of RecognitionInternational

Keywords

  • hospitality management
  • innovation
  • technology
  • guest experience
  • customer service