Assessing the future of housekeeping operations in Dubai’s five-star hotel industry – room for innovation?

Angela Anthonisz

Research output: Contribution to Book/ReportChapterpeer-review


Purpose – The purpose of this paper is to evaluate the need for innovation as a means of competitive advantage in the housekeeping (HK) department of five-star hotels in Dubai and consider how the nature of the industry in the region provides particular challenges. Design/methodology/approach – An initial White Paper produced by Amadeus served as the stimulus to conduct a preliminary literature review of innovation in the field of hospitality. The application of innovation was then considered via a content analysis of web sites in Dubai to identify potential candidates for interview. Semi-structured interviews were conducted with Senior Housekeeping Executives in two internationally recognized chain hotels in Dubai to better understand whether there is a need for innovation, what types of innovation are important within these HK departments and understand the potential challenges confronting senior managers in fostering innovative practices. Findings – The key results of this study provide interesting ins...
Original languageEnglish
Title of host publicationWorldwide Hospitality and Tourism Themes
PublisherEmerald Group Publishing Ltd.
Number of pages10
ISBN (Print)0120140004
Publication statusPublished - 5 Aug 2014

Publication series

NameWorldwide Hospitality and Tourism Themes


  • Dubai
  • EXPO 2020
  • Five-star hotels
  • Hotel industry
  • Housekeeping operations
  • Innovation


Dive into the research topics of 'Assessing the future of housekeeping operations in Dubai’s five-star hotel industry – room for innovation?'. Together they form a unique fingerprint.

Cite this