Assessing the future of housekeeping operations in Dubai’s five-star hotel industry – room for innovation?

Angela Anthonisz

Research output: Contribution to Book/Report typesChapterResearchpeer-review

Abstract

Purpose – The purpose of this paper is to evaluate the need for innovation as a means of competitive advantage in the housekeeping (HK) department of five-star hotels in Dubai and consider how the nature of the industry in the region provides particular challenges. Design/methodology/approach – An initial White Paper produced by Amadeus served as the stimulus to conduct a preliminary literature review of innovation in the field of hospitality. The application of innovation was then considered via a content analysis of web sites in Dubai to identify potential candidates for interview. Semi-structured interviews were conducted with Senior Housekeeping Executives in two internationally recognized chain hotels in Dubai to better understand whether there is a need for innovation, what types of innovation are important within these HK departments and understand the potential challenges confronting senior managers in fostering innovative practices. Findings – The key results of this study provide interesting ins...
Original languageEnglish
Title of host publicationWorldwide Hospitality and Tourism Themes
PublisherEmerald Group Publishing Ltd.
Pages352-361
Number of pages10
ISBN (Print)0120140004
DOIs
Publication statusPublished - 5 Aug 2014

Publication series

NameWorldwide Hospitality and Tourism Themes
Volume6

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Housekeeping
Industry
Interviews
Foster Home Care

Keywords

  • Dubai
  • EXPO 2020
  • Five-star hotels
  • Hotel industry
  • Housekeeping operations
  • Innovation

Cite this

Anthonisz, A. (2014). Assessing the future of housekeeping operations in Dubai’s five-star hotel industry – room for innovation? In Worldwide Hospitality and Tourism Themes (pp. 352-361). (Worldwide Hospitality and Tourism Themes; Vol. 6). Emerald Group Publishing Ltd.. https://doi.org/10.1108/WHATT-01-2014-0005
Anthonisz, Angela. / Assessing the future of housekeeping operations in Dubai’s five-star hotel industry – room for innovation?. Worldwide Hospitality and Tourism Themes. Emerald Group Publishing Ltd., 2014. pp. 352-361 (Worldwide Hospitality and Tourism Themes).
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abstract = "Purpose – The purpose of this paper is to evaluate the need for innovation as a means of competitive advantage in the housekeeping (HK) department of five-star hotels in Dubai and consider how the nature of the industry in the region provides particular challenges. Design/methodology/approach – An initial White Paper produced by Amadeus served as the stimulus to conduct a preliminary literature review of innovation in the field of hospitality. The application of innovation was then considered via a content analysis of web sites in Dubai to identify potential candidates for interview. Semi-structured interviews were conducted with Senior Housekeeping Executives in two internationally recognized chain hotels in Dubai to better understand whether there is a need for innovation, what types of innovation are important within these HK departments and understand the potential challenges confronting senior managers in fostering innovative practices. Findings – The key results of this study provide interesting ins...",
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Anthonisz, A 2014, Assessing the future of housekeeping operations in Dubai’s five-star hotel industry – room for innovation? in Worldwide Hospitality and Tourism Themes. Worldwide Hospitality and Tourism Themes, vol. 6, Emerald Group Publishing Ltd., pp. 352-361. https://doi.org/10.1108/WHATT-01-2014-0005

Assessing the future of housekeeping operations in Dubai’s five-star hotel industry – room for innovation? / Anthonisz, Angela.

Worldwide Hospitality and Tourism Themes. Emerald Group Publishing Ltd., 2014. p. 352-361 (Worldwide Hospitality and Tourism Themes; Vol. 6).

Research output: Contribution to Book/Report typesChapterResearchpeer-review

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AU - Anthonisz, Angela

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AB - Purpose – The purpose of this paper is to evaluate the need for innovation as a means of competitive advantage in the housekeeping (HK) department of five-star hotels in Dubai and consider how the nature of the industry in the region provides particular challenges. Design/methodology/approach – An initial White Paper produced by Amadeus served as the stimulus to conduct a preliminary literature review of innovation in the field of hospitality. The application of innovation was then considered via a content analysis of web sites in Dubai to identify potential candidates for interview. Semi-structured interviews were conducted with Senior Housekeeping Executives in two internationally recognized chain hotels in Dubai to better understand whether there is a need for innovation, what types of innovation are important within these HK departments and understand the potential challenges confronting senior managers in fostering innovative practices. Findings – The key results of this study provide interesting ins...

KW - Dubai

KW - EXPO 2020

KW - Five-star hotels

KW - Hotel industry

KW - Housekeeping operations

KW - Innovation

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Anthonisz A. Assessing the future of housekeeping operations in Dubai’s five-star hotel industry – room for innovation? In Worldwide Hospitality and Tourism Themes. Emerald Group Publishing Ltd. 2014. p. 352-361. (Worldwide Hospitality and Tourism Themes). https://doi.org/10.1108/WHATT-01-2014-0005