Exploring the Police Support Volunteer experience: findings from a national survey

Matthew Callender, Melissa Pepper, Kathryn Cahalin, Iain Britton

Research output: Contribution to JournalArticlepeer-review


There are an estimated 8,000 Police Support Volunteers (PSVs) in England and Wales, contributing around 650,000 hours each year to an expanding variety of tasks to support their local constabularies. Despite this, the evidence base around the experiences of being a PSV is remarkably limited. Drawing on findings from the first national survey of police volunteers in England and Wales, undertaken in early 2016 with just over 1,000 PSV responses, this article explores key factors that are associated with the overall experience of being a PSV pointing towards the significance of management, support, supervision, connection, contribution and development on volunteer morale. The article sets these findings within the strategic context of future developments for PSVs, considers practical actions for improving volunteer experience, and highlights the importance of further research into being a volunteer in policing.
Original languageEnglish
Pages (from-to)1-15
Number of pages15
JournalPolicing and Society: an International Journal of Research and Policy
Issue number4
Early online date31 Jan 2018
Publication statusPublished - 1 Feb 2018


  • Police support volunteers
  • experience
  • morale
  • national survey
  • strategy


Dive into the research topics of 'Exploring the Police Support Volunteer experience: findings from a national survey'. Together they form a unique fingerprint.

Cite this