Frontline Voices: Perspectives and Experiences from the Frontline

For true and sustainable transformational change to be delivered the strands of strategy, structure, processes, people, and culture need to be aligned. This report focuses on arguably the most important strand - people, specifically the perspectives of the frontline.

Previous research has identified that people with higher levels of psychological wellbeing are happier, more positive, and from an organisational perspective are a more valuable resource. Furthermore, a significant positive correlation between job satisfaction and job performance has been identified, increasing the value a fulfilled workforce can have for achieving organisational aims such as delivering a first class service to the community. Organisations which employ frontline staff benefit by creating an environment where employees can successfully prosper, have a sense of purpose and enjoy a fulfilling working life. If organisations succeed in this respect, they can expect dedication and optimum productivity in return.