How satisfied are carers/families with a night team service, as part of 24/7 hospice at home care?

Alison Ward*, Judith Sixsmith, Stephen Spiro, Heather Ballard, Anne Graham

*Corresponding author for this work

Research output: Contribution to conference typesPosterResearchpeer-review

Abstract

Background. Rennie Grove Hospice Care (RGHC) runs a 24/7 service with an on call night team. Through an independent study, carer’s levels of service satisfaction with the night team were investigated. Methods. A questionnaire was sent to carers (n=268) who had a relative die under the care of RGHC within the last 6 weeks to one year, 84 completed questionnaires were returned. Follow-up face-to-face semi-structured interviews were carried out with carers (n=18). Quantitative data was analysed using SPSS v 22, while qualitative data was thematically analysed. Results. The carer questionnaire reported that 71% thought the speed of the response by the night team was fast. Overall satisfaction with telephone call response was high with 82% very satisfied. Cares also agreed strongly that the telephone calls provided good quality of care (90%), good follow-up care (88%), that they were given sufficient time (88%), and received useful advice (83%). For a visit, 93% of carers were highly satisfied and 7% satisfied. Carers strongly agreed that they were given sufficient time (90%), and were confident in the care provided (90%), care was useful (87%) and follow-up was good (84%), worries were reduced (81%) and they had a say in decisions made (81%). During the interviews, carers described the night service as: supportive, amazing, caring, reassuring, professional, kind and compassionate, excellent, loving, calm. Carers perceived the service to be holistic and rated the service highly for supporting them to ensure family members could be cared for at home, as preferred. For comparison, of those dying in hospital, only 46% were highly satisfied. Carer wellbeing scores were lower than the national average, but reported similar levels of anxiety. Conclusions. A night team service can provide excellent, reassuring and holistic care that meets the care needs and wishes of the patient and family.
Original languageEnglish
Publication statusPublished - 15 Mar 2018
EventAssociation for Palliative Medicine Supportive & Palliative Care (APM ASP) Conference - Bournemouth, United Kingdom
Duration: 15 Mar 201816 Mar 2018

Conference

ConferenceAssociation for Palliative Medicine Supportive & Palliative Care (APM ASP) Conference
CountryUnited Kingdom
CityBournemouth
Period15/03/1816/03/18

Fingerprint

Hospices
Home Care Services
Caregivers
Hospice Care
Telephone
Interviews
Aftercare
Quality of Health Care
Anxiety

Keywords

  • Palliative care
  • hospital admission
  • end of life
  • Community care

Cite this

Ward, A., Sixsmith, J., Spiro, S., Ballard, H., & Graham, A. (2018). How satisfied are carers/families with a night team service, as part of 24/7 hospice at home care?. Poster session presented at Association for Palliative Medicine Supportive & Palliative Care (APM ASP) Conference, Bournemouth, United Kingdom.
Ward, Alison ; Sixsmith, Judith ; Spiro, Stephen ; Ballard, Heather ; Graham, Anne. / How satisfied are carers/families with a night team service, as part of 24/7 hospice at home care?. Poster session presented at Association for Palliative Medicine Supportive & Palliative Care (APM ASP) Conference, Bournemouth, United Kingdom.
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title = "How satisfied are carers/families with a night team service, as part of 24/7 hospice at home care?",
abstract = "Background. Rennie Grove Hospice Care (RGHC) runs a 24/7 service with an on call night team. Through an independent study, carer’s levels of service satisfaction with the night team were investigated. Methods. A questionnaire was sent to carers (n=268) who had a relative die under the care of RGHC within the last 6 weeks to one year, 84 completed questionnaires were returned. Follow-up face-to-face semi-structured interviews were carried out with carers (n=18). Quantitative data was analysed using SPSS v 22, while qualitative data was thematically analysed. Results. The carer questionnaire reported that 71{\%} thought the speed of the response by the night team was fast. Overall satisfaction with telephone call response was high with 82{\%} very satisfied. Cares also agreed strongly that the telephone calls provided good quality of care (90{\%}), good follow-up care (88{\%}), that they were given sufficient time (88{\%}), and received useful advice (83{\%}). For a visit, 93{\%} of carers were highly satisfied and 7{\%} satisfied. Carers strongly agreed that they were given sufficient time (90{\%}), and were confident in the care provided (90{\%}), care was useful (87{\%}) and follow-up was good (84{\%}), worries were reduced (81{\%}) and they had a say in decisions made (81{\%}). During the interviews, carers described the night service as: supportive, amazing, caring, reassuring, professional, kind and compassionate, excellent, loving, calm. Carers perceived the service to be holistic and rated the service highly for supporting them to ensure family members could be cared for at home, as preferred. For comparison, of those dying in hospital, only 46{\%} were highly satisfied. Carer wellbeing scores were lower than the national average, but reported similar levels of anxiety. Conclusions. A night team service can provide excellent, reassuring and holistic care that meets the care needs and wishes of the patient and family.",
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Ward, A, Sixsmith, J, Spiro, S, Ballard, H & Graham, A 2018, 'How satisfied are carers/families with a night team service, as part of 24/7 hospice at home care?' Association for Palliative Medicine Supportive & Palliative Care (APM ASP) Conference, Bournemouth, United Kingdom, 15/03/18 - 16/03/18, .

How satisfied are carers/families with a night team service, as part of 24/7 hospice at home care? / Ward, Alison; Sixsmith, Judith; Spiro, Stephen; Ballard, Heather; Graham, Anne.

2018. Poster session presented at Association for Palliative Medicine Supportive & Palliative Care (APM ASP) Conference, Bournemouth, United Kingdom.

Research output: Contribution to conference typesPosterResearchpeer-review

TY - CONF

T1 - How satisfied are carers/families with a night team service, as part of 24/7 hospice at home care?

AU - Ward, Alison

AU - Sixsmith, Judith

AU - Spiro, Stephen

AU - Ballard, Heather

AU - Graham, Anne

PY - 2018/3/15

Y1 - 2018/3/15

N2 - Background. Rennie Grove Hospice Care (RGHC) runs a 24/7 service with an on call night team. Through an independent study, carer’s levels of service satisfaction with the night team were investigated. Methods. A questionnaire was sent to carers (n=268) who had a relative die under the care of RGHC within the last 6 weeks to one year, 84 completed questionnaires were returned. Follow-up face-to-face semi-structured interviews were carried out with carers (n=18). Quantitative data was analysed using SPSS v 22, while qualitative data was thematically analysed. Results. The carer questionnaire reported that 71% thought the speed of the response by the night team was fast. Overall satisfaction with telephone call response was high with 82% very satisfied. Cares also agreed strongly that the telephone calls provided good quality of care (90%), good follow-up care (88%), that they were given sufficient time (88%), and received useful advice (83%). For a visit, 93% of carers were highly satisfied and 7% satisfied. Carers strongly agreed that they were given sufficient time (90%), and were confident in the care provided (90%), care was useful (87%) and follow-up was good (84%), worries were reduced (81%) and they had a say in decisions made (81%). During the interviews, carers described the night service as: supportive, amazing, caring, reassuring, professional, kind and compassionate, excellent, loving, calm. Carers perceived the service to be holistic and rated the service highly for supporting them to ensure family members could be cared for at home, as preferred. For comparison, of those dying in hospital, only 46% were highly satisfied. Carer wellbeing scores were lower than the national average, but reported similar levels of anxiety. Conclusions. A night team service can provide excellent, reassuring and holistic care that meets the care needs and wishes of the patient and family.

AB - Background. Rennie Grove Hospice Care (RGHC) runs a 24/7 service with an on call night team. Through an independent study, carer’s levels of service satisfaction with the night team were investigated. Methods. A questionnaire was sent to carers (n=268) who had a relative die under the care of RGHC within the last 6 weeks to one year, 84 completed questionnaires were returned. Follow-up face-to-face semi-structured interviews were carried out with carers (n=18). Quantitative data was analysed using SPSS v 22, while qualitative data was thematically analysed. Results. The carer questionnaire reported that 71% thought the speed of the response by the night team was fast. Overall satisfaction with telephone call response was high with 82% very satisfied. Cares also agreed strongly that the telephone calls provided good quality of care (90%), good follow-up care (88%), that they were given sufficient time (88%), and received useful advice (83%). For a visit, 93% of carers were highly satisfied and 7% satisfied. Carers strongly agreed that they were given sufficient time (90%), and were confident in the care provided (90%), care was useful (87%) and follow-up was good (84%), worries were reduced (81%) and they had a say in decisions made (81%). During the interviews, carers described the night service as: supportive, amazing, caring, reassuring, professional, kind and compassionate, excellent, loving, calm. Carers perceived the service to be holistic and rated the service highly for supporting them to ensure family members could be cared for at home, as preferred. For comparison, of those dying in hospital, only 46% were highly satisfied. Carer wellbeing scores were lower than the national average, but reported similar levels of anxiety. Conclusions. A night team service can provide excellent, reassuring and holistic care that meets the care needs and wishes of the patient and family.

KW - Palliative care

KW - hospital admission

KW - end of life

KW - Community care

UR - https://spcare.bmj.com/content/8/Suppl_1/A25.2

M3 - Poster

ER -

Ward A, Sixsmith J, Spiro S, Ballard H, Graham A. How satisfied are carers/families with a night team service, as part of 24/7 hospice at home care?. 2018. Poster session presented at Association for Palliative Medicine Supportive & Palliative Care (APM ASP) Conference, Bournemouth, United Kingdom.