Integrated framework for satisfaction assessment in construction sector

Chinny Nzekwe-Excel, Chris Nwagboso, Panos Georgakis, David Proverbs

Research output: Contribution to Book/Report typesChapterResearchpeer-review

Abstract

Purpose: The purpose of this paper is to discuss assessment of the satisfaction levels of different members of a construction project team as a basis for meeting the needs of the client. Design/methodology/approach: An integrated framework is proposed that enables a collaboration of construction clients and project participants based on the recognition of the satisfaction requirements of every participant represented in the project team. The framework is developed to prioritise the satisfaction attributes of flexible number of construction clients and project participants, and enables the integration of these participants and their satisfaction attributes using mathematical and engineering techniques. Findings: The framework can be applied at the different phases of the project life cycle. In addition, the satisfaction levels of construction clients and the project participants can be enhanced by focussing on the values of their satisfaction attributes and improving the integration of the project team. Practical implications: The paper shows that a collaboration of construction clients and project participants based on the recognition and acknowledgement of each participant and their requirements is essential to improving project satisfaction in the construction sector. Originality/value: The framework captures and analyzes the level of integrated project team satisfaction. The outcome of the study will improve understanding the satisfaction requirements of every client and participant represented in a given construction project team. © Emerald Group Publishing Limited.
Original languageEnglish
Title of host publicationJournal of Engineering, Design and Technology
Pages168-188
Number of pages21
DOIs
Publication statusPublished - 2010

Publication series

NameJournal of Engineering, Design and Technology
Volume8

Fingerprint

Integrated
Construction sector
Project teams
Construction project
Design methodology
Project life cycle

Keywords

  • Assessment
  • Construction industry
  • Project teams
  • Team management

Cite this

Nzekwe-Excel, C., Nwagboso, C., Georgakis, P., & Proverbs, D. (2010). Integrated framework for satisfaction assessment in construction sector. In Journal of Engineering, Design and Technology (pp. 168-188). (Journal of Engineering, Design and Technology; Vol. 8). https://doi.org/10.1108/17260531011062546
Nzekwe-Excel, Chinny ; Nwagboso, Chris ; Georgakis, Panos ; Proverbs, David. / Integrated framework for satisfaction assessment in construction sector. Journal of Engineering, Design and Technology. 2010. pp. 168-188 (Journal of Engineering, Design and Technology).
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Nzekwe-Excel, C, Nwagboso, C, Georgakis, P & Proverbs, D 2010, Integrated framework for satisfaction assessment in construction sector. in Journal of Engineering, Design and Technology. Journal of Engineering, Design and Technology, vol. 8, pp. 168-188. https://doi.org/10.1108/17260531011062546

Integrated framework for satisfaction assessment in construction sector. / Nzekwe-Excel, Chinny; Nwagboso, Chris; Georgakis, Panos; Proverbs, David.

Journal of Engineering, Design and Technology. 2010. p. 168-188 (Journal of Engineering, Design and Technology; Vol. 8).

Research output: Contribution to Book/Report typesChapterResearchpeer-review

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AU - Georgakis, Panos

AU - Proverbs, David

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Nzekwe-Excel C, Nwagboso C, Georgakis P, Proverbs D. Integrated framework for satisfaction assessment in construction sector. In Journal of Engineering, Design and Technology. 2010. p. 168-188. (Journal of Engineering, Design and Technology). https://doi.org/10.1108/17260531011062546