Productivity gains through PDCA approach in an Auto Service Station: PDCA approach in Auto Service Station

Improving productivity by eliminating the unnecessary activities have always been the vital prospects in an automobile service parts station. This paper is a case study in the service station of a reputed organization where rejections were monitored on the daily basis starting from finding root cause of rejection followed by action plans. Productivity of the service station is improved using PDCA tool of lean manufacturing. During the study, it was observed that the services offered by the service station was not sometimes well received by the customers and there are still areas for amendments. By using the PDCA tool the productivity was improved significantly by reducing the overall time that was previously consumed in unnecessary activities i.e. changing daily rejections monitoring process to weekly monitoring process. The time saved could thus be used in other productive activities of service station and the rejections got maintained in each quality gate thereby boosting the employee morale and customer satisfaction.