Quality in Construction Management: An Exploratory Study

Research output: Contribution to JournalArticle

Abstract

Purpose – The purpose of this paper is to identify the relative importance of factors affecting quality.
This is important where great expenditures of time, money, and resources are wasted each year due to
inefficient or non-existent quality levels.
Design/methodology/approach – An exploratory approach is employed. After a literature review,
six interviews are initially conducted with construction experts and then a simple survey of 328
questionnaires was administrated through structured personal interviews among contractors and
architects in the Jordanian housing sector.
Findings – The findings suggest that contractors and architects combined agreed that the highest
important factors affecting quality are: human resource management, customer satisfaction, and construction
specific factors. The findings also suggest that strategic planning, continuous improvement, resources are the
lowest important factors. A conceptual framework encompassing the key quality factors is also developed.
Research limitations/implications – This research has important implications for different level
managers at construction companies. By understanding the quality factors, managers can focus on the
highest factors and catch up with their lowest important factors in order to maintain a balanced and
integrated quality approach.
Originality/value – This is one of few studies that investigate the importance of quality factors. To
the authors’ knowledge, this is the first paper providing empirical evidence of the quality factors in
construction management in a developing country.
Keywords Construction management, Quality, Developing country, Housing industry
Paper type Research paper
Original languageEnglish
Pages (from-to)920-941
JournalInternational Journal of Quality & Reliability Management
Volume33
Issue number7
DOIs
Publication statusPublished - 1 Aug 2016

Fingerprint

Construction management
Factors
Exploratory study
Resources
Contractors
Developing countries
Design methodology
Managers
Expenditure
Conceptual framework
Encompassing
Construction companies
Strategic planning
Continuous improvement
Human resource management
Literature review
Key words
Empirical evidence
Customer satisfaction
Relative importance

Cite this

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title = "Quality in Construction Management: An Exploratory Study",
abstract = "Purpose – The purpose of this paper is to identify the relative importance of factors affecting quality.This is important where great expenditures of time, money, and resources are wasted each year due toinefficient or non-existent quality levels.Design/methodology/approach – An exploratory approach is employed. After a literature review,six interviews are initially conducted with construction experts and then a simple survey of 328questionnaires was administrated through structured personal interviews among contractors andarchitects in the Jordanian housing sector.Findings – The findings suggest that contractors and architects combined agreed that the highestimportant factors affecting quality are: human resource management, customer satisfaction, and constructionspecific factors. The findings also suggest that strategic planning, continuous improvement, resources are thelowest important factors. A conceptual framework encompassing the key quality factors is also developed.Research limitations/implications – This research has important implications for different levelmanagers at construction companies. By understanding the quality factors, managers can focus on thehighest factors and catch up with their lowest important factors in order to maintain a balanced andintegrated quality approach.Originality/value – This is one of few studies that investigate the importance of quality factors. Tothe authors’ knowledge, this is the first paper providing empirical evidence of the quality factors inconstruction management in a developing country.Keywords Construction management, Quality, Developing country, Housing industryPaper type Research paper",
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Quality in Construction Management: An Exploratory Study. / Jraisat, Luai.

In: International Journal of Quality & Reliability Management, Vol. 33, No. 7, 01.08.2016, p. 920-941.

Research output: Contribution to JournalArticle

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AB - Purpose – The purpose of this paper is to identify the relative importance of factors affecting quality.This is important where great expenditures of time, money, and resources are wasted each year due toinefficient or non-existent quality levels.Design/methodology/approach – An exploratory approach is employed. After a literature review,six interviews are initially conducted with construction experts and then a simple survey of 328questionnaires was administrated through structured personal interviews among contractors andarchitects in the Jordanian housing sector.Findings – The findings suggest that contractors and architects combined agreed that the highestimportant factors affecting quality are: human resource management, customer satisfaction, and constructionspecific factors. The findings also suggest that strategic planning, continuous improvement, resources are thelowest important factors. A conceptual framework encompassing the key quality factors is also developed.Research limitations/implications – This research has important implications for different levelmanagers at construction companies. By understanding the quality factors, managers can focus on thehighest factors and catch up with their lowest important factors in order to maintain a balanced andintegrated quality approach.Originality/value – This is one of few studies that investigate the importance of quality factors. Tothe authors’ knowledge, this is the first paper providing empirical evidence of the quality factors inconstruction management in a developing country.Keywords Construction management, Quality, Developing country, Housing industryPaper type Research paper

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