Service catalog: skills catalogue? What can SFIA bring to the party?

Susan Bailey

Research output: Contribution to ConferencePaper

Abstract

The subject of people and skills are often bypassed when implementing ITIL processes. The purpose of this webinar is to: Explore the drawing together of professional qualifications and status to underpin those working in Service Design Analyse SFIAv5 descriptors for Service Management and for Service Level Management in particular. Ascertain what can be gained by using the Skills Framework for the Information Age (SFIA v5) in this specific area of ITIL
Original languageEnglish
Publication statusPublished - 17 May 2012
EventIT Service Management: Service Catalog: What can SFIA bring to the party? - Online webinar
Duration: 17 May 2012 → …

Other

OtherIT Service Management: Service Catalog: What can SFIA bring to the party?
Period17/05/12 → …

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