Service catalog: skills catalogue? What can SFIA bring to the party?

Susan Bailey

Service catalog: skills catalogue? What can SFIA bring to the party?

Susan Bailey

Research output: Contribution to Conference › Paper

Abstract

The subject of people and skills are often bypassed when implementing ITIL processes. The purpose of this webinar is to: Explore the drawing together of professional qualifications and status to underpin those working in Service Design Analyse SFIAv5 descriptors for Service Management and for Service Level Management in particular. Ascertain what can be gained by using the Skills Framework for the Information Age (SFIA v5) in this specific area of ITIL

Original language	English
Publication status	Published - 17 May 2012
Event	IT Service Management: Service Catalog: What can SFIA bring to the party? - Online webinar Duration: 17 May 2012 → …

Other

Other	IT Service Management: Service Catalog: What can SFIA bring to the party?
Period	17/05/12 → …

Access to Document

Bailey20124305Other version, 0 bytes

Cite this

@conference{602ef4e657a0428f8fe0c4a04fac5519,

title = "Service catalog: skills catalogue? What can SFIA bring to the party?",

abstract = "The subject of people and skills are often bypassed when implementing ITIL processes. The purpose of this webinar is to: Explore the drawing together of professional qualifications and status to underpin those working in Service Design Analyse SFIAv5 descriptors for Service Management and for Service Level Management in particular. Ascertain what can be gained by using the Skills Framework for the Information Age (SFIA v5) in this specific area of ITIL",

author = "Susan Bailey",

year = "2012",

month = may,

day = "17",

language = "English",

note = "IT Service Management: Service Catalog: What can SFIA bring to the party? ; Conference date: 17-05-2012",