Simulation and Analysis of Staff Scheduling in Hospitality Management

Seifedine  Kadry; Aremn  Bagdasaryan; Mohammad Kadhum

doi:10.1109/ICMSAO.2017.7934884

Simulation and Analysis of Staff Scheduling in Hospitality Management

Seifedine Kadry, Aremn Bagdasaryan, Mohammad Kadhum

Graduate School

Research output: Contribution to Book/Report › Conference Contribution › peer-review

Abstract

The aims of this study is to analyze staff scheduling in the Hotel X in Kuwait, as well as, reducing waiting time in queue and developing effective customer service through finding the optimal employees schedule without hiring new staff. The study will be approached by building a simulation model using Arena in order to optimize employees scheduling within reception and housekeeping department during high season. The paper contains a general background of the simulation through literature review. Moreover, creating a simulation model for reception and housekeeping department by using Arena in order to find the optimal staff schedule which decreases the visitors' waiting time.

Original language	English
Title of host publication	2017 7th International Conference on Modeling, Simulation, and Applied Optimization (ICMSAO)
Publisher	IEEE
Pages	1-6
Number of pages	6
ISBN (Electronic)	9781509054541
ISBN (Print)	9781509054558
DOIs	https://doi.org/10.1109/ICMSAO.2017.7934884
Publication status	Published - 2017
Event	7th IEEE International Conference on Modeling, Simulation, and Applied Optimization (ICMSAO) - Sharjah, United Arab Emirates Duration: 4 Apr 2019 → 6 Apr 2019

Conference

Conference	7th IEEE International Conference on Modeling, Simulation, and Applied Optimization (ICMSAO)
Country/Territory	United Arab Emirates
City	Sharjah
Period	4/04/19 → 6/04/19

Keywords

Staff scheduling
Hospitality Management
Simulation
Simulation model

Access to Document

10.1109/ICMSAO.2017.7934884

Cite this

@inproceedings{ac804635c9634f1985a557a8a19871cc,

title = "Simulation and Analysis of Staff Scheduling in Hospitality Management",

abstract = "The aims of this study is to analyze staff scheduling in the Hotel X in Kuwait, as well as, reducing waiting time in queue and developing effective customer service through finding the optimal employees schedule without hiring new staff. The study will be approached by building a simulation model using Arena in order to optimize employees scheduling within reception and housekeeping department during high season. The paper contains a general background of the simulation through literature review. Moreover, creating a simulation model for reception and housekeeping department by using Arena in order to find the optimal staff schedule which decreases the visitors' waiting time.",

keywords = "Staff scheduling, Hospitality Management, Simulation, Simulation model",

author = "Seifedine Kadry and Aremn Bagdasaryan and Mohammad Kadhum",

year = "2017",

doi = "10.1109/ICMSAO.2017.7934884",

language = "English",

isbn = "9781509054558",

pages = "1--6",

booktitle = "2017 7th International Conference on Modeling, Simulation, and Applied Optimization (ICMSAO)",

publisher = "IEEE",

note = " 7th IEEE International Conference on Modeling, Simulation, and Applied Optimization (ICMSAO) ; Conference date: 04-04-2019 Through 06-04-2019",

}

Kadry, S, Bagdasaryan, A & Kadhum, M 2017, Simulation and Analysis of Staff Scheduling in Hospitality Management. in 2017 7th International Conference on Modeling, Simulation, and Applied Optimization (ICMSAO). IEEE, pp. 1-6, 7th IEEE International Conference on Modeling, Simulation, and Applied Optimization (ICMSAO), Sharjah, United Arab Emirates, 4/04/19. https://doi.org/10.1109/ICMSAO.2017.7934884

TY - GEN

T1 - Simulation and Analysis of Staff Scheduling in Hospitality Management

AU - Kadry, Seifedine

AU - Bagdasaryan, Aremn

AU - Kadhum, Mohammad

PY - 2017

Y1 - 2017

N2 - The aims of this study is to analyze staff scheduling in the Hotel X in Kuwait, as well as, reducing waiting time in queue and developing effective customer service through finding the optimal employees schedule without hiring new staff. The study will be approached by building a simulation model using Arena in order to optimize employees scheduling within reception and housekeeping department during high season. The paper contains a general background of the simulation through literature review. Moreover, creating a simulation model for reception and housekeeping department by using Arena in order to find the optimal staff schedule which decreases the visitors' waiting time.

AB - The aims of this study is to analyze staff scheduling in the Hotel X in Kuwait, as well as, reducing waiting time in queue and developing effective customer service through finding the optimal employees schedule without hiring new staff. The study will be approached by building a simulation model using Arena in order to optimize employees scheduling within reception and housekeeping department during high season. The paper contains a general background of the simulation through literature review. Moreover, creating a simulation model for reception and housekeeping department by using Arena in order to find the optimal staff schedule which decreases the visitors' waiting time.

KW - Staff scheduling

KW - Hospitality Management

KW - Simulation

KW - Simulation model

U2 - 10.1109/ICMSAO.2017.7934884

DO - 10.1109/ICMSAO.2017.7934884

M3 - Conference Contribution

SN - 9781509054558

SP - 1

EP - 6

BT - 2017 7th International Conference on Modeling, Simulation, and Applied Optimization (ICMSAO)

PB - IEEE

T2 - 7th IEEE International Conference on Modeling, Simulation, and Applied Optimization (ICMSAO)

Y2 - 4 April 2019 through 6 April 2019

ER -

Simulation and Analysis of Staff Scheduling in Hospitality Management

Abstract

Conference

Keywords

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