Simulation and Analysis of Staff Scheduling in Hospitality Management

Seifedine Kadry, Aremn Bagdasaryan, Mohammad Kadhum

Research output: Contribution to Book/ReportConference Contribution

Abstract

The aims of this study is to analyze staff scheduling in the Hotel X in Kuwait, as well as, reducing waiting time in queue and developing effective customer service through finding the optimal employees schedule without hiring new staff. The study will be approached by building a simulation model using Arena in order to optimize employees scheduling within reception and housekeeping department during high season. The paper contains a general background of the simulation through literature review. Moreover, creating a simulation model for reception and housekeeping department by using Arena in order to find the optimal staff schedule which decreases the visitors' waiting time.
Original languageEnglish
Title of host publication2017 7th International Conference on Modeling, Simulation, and Applied Optimization (ICMSAO)
PublisherIEEE
Pages1-6
Number of pages6
ISBN (Electronic)9781509054541
ISBN (Print)9781509054558
DOIs
Publication statusPublished - 2017
Event 7th IEEE International Conference on Modeling, Simulation, and Applied Optimization (ICMSAO) - Sharjah, United Arab Emirates
Duration: 4 Apr 20196 Apr 2019

Conference

Conference 7th IEEE International Conference on Modeling, Simulation, and Applied Optimization (ICMSAO)
CountryUnited Arab Emirates
CitySharjah
Period4/04/196/04/19

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Keywords

  • Staff scheduling
  • Hospitality Management
  • Simulation
  • Simulation model

Cite this

Kadry, S., Bagdasaryan, A., & Kadhum, M. (2017). Simulation and Analysis of Staff Scheduling in Hospitality Management. In 2017 7th International Conference on Modeling, Simulation, and Applied Optimization (ICMSAO) (pp. 1-6). IEEE. https://doi.org/10.1109/ICMSAO.2017.7934884