Abstract
This case study explores futures thinking and organizational policies in higher education with a specific focus on Yale University. The aim of the study was to analyze and discuss Yale University’s experience in using foresight to plan and adapt to the needs of a “new future” in higher education stemming from the Covid-19 pandemic. It was found that Yale University successfully: (1) conducted scenario-building for long-term strategic planning; (2) used AI-driven software (including chatbots) as a strategic tool to improve online learning; and (3) developed organizational policies to institutionalize and sustain new learning strategies and new employee roles to support these strategies. This case chapter concludes with a discussion of the implications for the use of foresight and futures thinking across higher education more broadly.
| Original language | English |
|---|---|
| Title of host publication | Chapter in Futures Thinking and Organizational Policy |
| Subtitle of host publication | Case Studies for Managing Rapid Change in Social Media, Shift in Wealth and Government Instability |
| Editors | Deborah A Schreiber, Zane L. Berge |
| Publisher | Palgrave Macmillan-US |
| Chapter | 4 |
| Pages | 79-107 |
| Number of pages | 29 |
| Volume | 2 |
| ISBN (Electronic) | 978-3-031-55956-3 |
| ISBN (Print) | 978-3-031-55955-6 |
| DOIs | |
| Publication status | Published - 2 Jun 2024 |
Keywords
- Future-oriented leadership
- Futures Thinking
- Organizational policies
- Covid pandemic
- Yale University