Innovations in Tourism & Hospitality: The impact of robots, artificial intelligence and service automation

Activity: Academic Talks or PresentationsInvited talkResearch


Mr Nick Naumov, Lecturer in Hospitality & Tourism Management at University of Northampton (UK), conducted a public lecture at TMC Academy. He raised the question of whether robots can truly replace the human touch in this people-focused business and went on to explain the reason why robots are essential for the growth of the industry in terms of improving visitor experiences and guest services.
Period27 Nov 2017
Held atTMC Academy, Singapore
Degree of RecognitionInternational


  • hospitality
  • robots
  • service automation
  • artificial intelligence
  • technologies