@inbook{5df9de48ee344c85a562f12ab6daf6ae,
title = "Strategy Formulation and Service Operations in the Big Data Age: The Essentialness of Technology, People, and Ethics",
abstract = "Studies have shown that the sensible operation of big data may yield pow- erful insights that can improve the organisations{\textquoteright} strategic decision-making process and contribute to achieving an enhanced competitive advantage. In this manuscript, we explore the promise of big data in redefining strategy in service operations man- agement (SOM) by means of investigating a rich range of bibliographic material. The SOM field has a plethora of research opportunities to capitalise on, which are enhanced by the presence of big data. SOM research in the big data age implies a shift in attention from being increasingly integrative across themes to being integra- tive across multiple disciplines, requiring the expertise of and tuning between dif- ferent actors and expertise domains. Our aim is to stimulate debate in the field and set out a renewed research agenda by means of calling for additional considerations of strategic aspects, namely technology, people, and ethics, that can help guide and move the field forward.",
author = "Vincent Charles and Ali Emrouznejad and Tatiana Gherman",
year = "2022",
month = feb,
day = "12",
doi = "10.1007/978-3-030-87304-2_2",
language = "English",
isbn = "978-3-030-87303-5",
series = "International Series in Studies in Big Data",
publisher = "Springer",
pages = "19--48",
editor = "Ali Emrouznejad and Vincent Charles",
booktitle = "Big Data and Blockchain for Service Operations Management",
}