Using Data to enhance the Quality of Student Learning Experience: Aston University’s Learning Development Centre

The Aston University’s Learning Development Centre (LDC) is an academic initiative focused on meeting the learning requirements of students, and works with academic staff to enhance the academic outcomes for the University’s diverse student body. The centre provides practical support to develop students’ learning skills and abilities. Therefore, this study aims to review the centre’s services by seeking feedback to improve its services and deliveries, and to subsequently contribute to enhancing student retention, progression and success. The survey data collection tool was specifically employed to identify the students’ needs and expectations from the centre, measure their satisfaction of the LDC services, and identify possible areas for enhancing the centre’s practice. This study discusses how the main outcomes from the surveys provided some insights for further research using the focus group research method. It also shows how the outcomes from the surveys and focus groups are utilised by the LDC to strategically plan and structure its services and offerings to address students’ learning needs as well as devise ways to reach students that are not currently using the LDC.