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Working for the family
Sandy MacDonald
, S Liff
University of Northampton
Centre for Global Economic and Social Development
Human Resource Mgmt & Organisational Behaviour
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peer-review
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Business & Economics
Work Place
100%
Service Encounter
84%
Stereotyping
65%
Hierarchical Organization
65%
Employee Commitment
56%
Service Employees
56%
Service Levels
47%
Employees
47%
Hotels
39%
Discourse
26%
United States of America
19%
Costs
18%