Research Output

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2019

The impact of robots, artificial intelligence, and service automation on service quality in hospitality

Naumov, N., 14 Feb 2019, (Accepted/In press) Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality. Ivanov, S. & Webster, C. (eds.). UK: Emerald Publishing

Research output: Contribution to Book/ReportChapter

2017

Bulgaria

Naumov, N., 1 Jun 2017, The SAGE International Encyclopedia of Travel & Tourism. Dwary, L. (ed.). New York: Sage Publications, p. 181-182 2 p.

Research output: Contribution to Book/ReportChapter

Open Access
File

Social enterprise evaluation: implications for tourism development

Daye, M., Gill, K., Sheldon, P. J. (ed.) & Daniele, R. (ed.), 1 Jan 2017, Social Entrepreneurship and Tourism: Philosophy and Practice. Switzerland: Springer, p. 173-192 332 p. (Tourism on the verge).

Research output: Contribution to Book/ReportChapter

The SAGE International Encyclopedia of Travel and Tourism: Burgas, Bulgaria

Naumov, N., 1 Jun 2017, The SAGE International Encyclopedia of Travel & Tourism. Lowry, L. (ed.). New York: Sage Publications, p. 183-183 1 p.

Research output: Contribution to Book/ReportChapter

Open Access
File
2014

Assessing the future of housekeeping operations in Dubai’s five-star hotel industry – room for innovation?

Anthonisz, A., 5 Aug 2014, Worldwide Hospitality and Tourism Themes. Emerald Group Publishing Ltd., p. 352-361 10 p. (Worldwide Hospitality and Tourism Themes; vol. 6).

Research output: Contribution to Book/ReportChapter

2012

The Development of the Corporate Events Sector

Reic, I., 2012, Events management: an international approach. Ferdinand, N. & Kitchin, P. J. (eds.). London: SAGE Publications Ltd, p. 267-286 19 p.

Research output: Contribution to Book/ReportChapter

2011

Learning and international setting: Chinese academics learning experiences

Feng, Y. & Burnapp, D., 1 Oct 2011, Looking at Learning - Blicke auf das Lernen. Schröttner, B. & Hofer, C. (eds.). Munster: Waxmann, p. 289-300 12 p.

Research output: Contribution to Book/ReportChapter

1996

Buy now fly later: An investigation of airline frequent flyer programmes

Mason, G. & Barker, N., 1996, Tourism Management. Elsevier Ltd, p. 219-223 5 p. (Tourism Management; vol. 17).

Research output: Contribution to Book/ReportChapter